FAQ

Frequently Asked Questions

1. What are the shipping options and delivery times?

• We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping takes 1-2 business days. Delivery times may vary depending on your location.

2. How much does shipping cost?

• Standard shipping costs €7.95 for all orders. We offer free standard shipping on orders above €300. Express shipping rates vary and will be calculated at checkout.

3. Do you offer international shipping?

• Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination country and will be calculated at checkout.

4. How can I track my order?

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our courier’s website to track your order's status.

5. What is your return policy?

• We offer a 14-day return policy for all items in their original condition with tags attached. To initiate a return, please contact our customer service, and we will guide you through the process. (info@manoirboutique.com)

6. How do I make a return or exchange?

• To return or exchange an item, please fill out our return form available on the website and send the item back using the return label provided. Once we receive and inspect the item, we will process your refund or exchange.

• www.manoirboutique.com/return-manoir-boutique

• Contact info@manoirboutique.com

7. What payment methods do you accept?

• We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Klarna for buy now, pay later options.

8. Can I change or cancel my order?

• If you need to change or cancel your order, please contact us immediately. We process orders quickly, and once your order is dispatched, we cannot make changes or cancellations.

9. How do I know if an item is in stock?

• All items displayed on our website are in stock unless marked otherwise. If an item is unavailable, you can sign up for notifications to be informed when it is back in stock.

11. How do I use a promo code or gift card?

• To use a promo code or gift card, enter the code in the designated box at checkout. The discount will be applied to your total order value. Contact info@manoirboutique.com for giftcards.

12. Are the products authentic?

• Yes, all products sold on Manoir Boutique are 100% authentic. We work directly with the brands or authorized distributors to ensure the authenticity of every item.

13. Can I buy a digital gift card?

• Yes, digital gift cards are available for purchase on our website. They can be used online and have no expiration date. You can buy a digital gift card by sending info@manoirboutique.com

14. How can I contact customer service?

• You can reach our customer service team via email at info@manoirboutique.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM.

15. Can I buy a digital gift card?

• Yes, digital gift cards are available for purchase on our website. They can be used online and have no expiration date.

16. How can I contact customer service?

• You can reach our customer service team via email at info@manoirboutique.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM.

For further questions

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to manoirboutique@outlook.com.