Returns & Refunds policy

1. General Guidelines

At Manoir Boutique, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer you the option to return your items within a specified period. Below, you will find the details of our return policy:

2. Return Period

Period: You can return your purchase within 14 days of receiving your order.

Conditions: Items must be unused, undamaged, and in their original packaging, including all labels and tags. Items with removed labels or tags, or that have been worn or washed, are not eligible for return.

3. Return Procedure

Registration: Register your return by contacting our customer service via info@manoirboutique.com or by filling out the return form on our website.

Return Label: Upon approval, you will receive a return label and instructions for sending back your item.

Packaging: Carefully pack your item in its original packaging and attach the return label to the package.

4. Shipping Costs

Domestic: Returns within [specific region/country] are free of charge. We provide a return label.

International: For international returns, the shipping costs are the responsibility of the customer. The return costs may be deducted from the refunded amount.

5. Insurance of Returns

At Manoir Boutique, we value the safety of your returns. Therefore, we recommend insuring your returns for the full value of the product. This ensures that you are protected against loss or damage during transport.

For returns of products valued above €[specify amount], it is mandatory to insure the package. We kindly ask you to provide us with proof that the insurance has been arranged before you send the package. This offers an extra layer of security for both you and us.

6. Refunds

Processing Time: Once we have received and inspected your returned item, you will receive a refund within 7-10 business days.

Payment Method: Refunds are processed to the original payment method. This may take some time depending on your bank or payment provider.

7. Exclusions

Sale Items: Items purchased on sale are not eligible for return or refund.

Custom Items: Custom-made or personalized items cannot be returned unless there is a manufacturing defect.

Used Items: Items with removed labels or tags, or that have been worn or washed, are not eligible for return.

8. Defective or Incorrect Items

If you have received a defective or incorrect item, please contact our customer service within 7 days of receiving your order. We will ensure you receive the correct item or send a replacement product at no extra cost.

9. Contact Information

For questions about returns or to register a return, please contact our customer team:

Email: info@manoirboutique.com

10. Privacy and Security

We respect your privacy and ensure that all returns are processed securely in accordance with our privacy policy. Your personal data will only be used for processing returns and refunds.

If you have any questions about our Returns and Refunds Policy, please contact us by email at manoirboutique@outlook.com.

For retour you can contact us on

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail manoirboutique@outlook.com